Security

Enterprise protection for data and privacy

FIRST LINE protects the security, privacy, and availability of customer data and takes that responsibility seriously.

A wall of safe-deposit boxes, with a key left in one lock and light falling on it

ISO 27001 certified

FIRST LINE has achieved ISO 27001 certification. It gives enterprise customers a higher level of assurance for effective, secure digital solutions while protecting the confidentiality, integrity, and availability of company information.

Layered enterprise data security

From confidential business documents to individual service records, protecting your data is one of our highest priorities. FIRST LINE uses advanced global security architecture to keep information safe.

Bank-grade encryption

Your business data is protected with bank-standard SSL encryption and layered safeguards, including HTTPS and advanced Transport Layer Security (TLS).

Always available

User data is stored on Google Cloud Platform (GCP) and Amazon Web Services (AWS), supporting seamless synchronization across your devices during 99% system uptime.

Secure and reliable

We do not allow others to access your data, including direct access by government agencies. If law enforcement requests data, the FIRST LINE legal team reviews the request and rejects it when it is overly broad or not submitted through proper procedure.

Identity and access management

Microsoft Azure AD single sign-on reduces duplicate usernames and passwords across enterprise applications, lowers compromise risk, and improves administrative efficiency for IT teams.

IP restrictions

Use an IP allowlist to block sign-ins from outside approved ranges and protect data from unauthorized access.

Continuous security measures

  • Block every unauthorized access request.
  • Distribute data across multiple data centers so it can move automatically to a stable, secure location.
  • Monitor potential vulnerabilities around the clock.
  • Keep the team current with the latest security tools and risks.
  • Maintain strict policies and procedures that prevent unauthorized account access.

Checkmarx source code security scanning

Checkmarx is a powerful source code analysis solution designed to detect security vulnerabilities, compliance issues, and business-logic risks. Government agencies and enterprises use it to improve information security transparency and external regulatory compliance.

Make your customer service shine

Everything you need is at your fingertips. The best way to understand FIRST LINE is to experience the product yourself. Contact us now for a free trial.

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