Pricing for modern support teams

From core support management to AI Customer Service, automation, and Omnichannel Support, FIRST LINE helps teams choose a Customer Service Platform that fits their current stage and scales with customer demand.

Mini

Starter plan for support operations

$1,900

per seat / month
Best for

Startups, small businesses, and early-stage support teams adopting a customer service platform for the first time.

Core value

Centralize inbound support, customer records, and self-service workflows with a predictable starting cost.

Key capabilities
  • Up to 2 concurrent agent seats
  • Omnichannel Support for LINE, Facebook, and more
  • Chatbot automation
  • Customer data management
  • Ticket management
  • Knowledge base
  • Reporting and analytics
Talk about Mini

Pro

Omnichannel plan for growing teams

$3,900

per seat / month
Best for

Scaling brands, ecommerce teams, and support organizations that need collaboration across multiple channels.

Core value

Streamline Customer Operations with permissions, automation, and shared workflows built for higher support volume.

Key capabilities
  • Up to 6 concurrent agent seats
  • Teams and permission controls
  • Pre-launch onboarding support
  • Workflow automation
  • 5 customer service support requests per month
  • Everything in Mini
Talk about Pro

Enterprise

Enterprise-grade service architecture

$5,900+

per seat / month
Best for

Larger organizations that need more seats, AI Agent workflows, automation, API connectivity, or cross-system integration.

Core value

Design a scalable support operating model with implementation guidance, integrations, and advanced customization.

Key capabilities
  • Everything in Pro
  • No cap on purchased seats
  • API integrations
  • Guided implementation support
  • 10 customer service support requests per month
  • Optional custom features
Talk to an expert
Note: These plans are currently offered for Taiwan-based businesses. Growth has been renamed to Mini. Final scope is subject to consultation and contract terms.

Not sure which plan fits?

Start with your team size, channel complexity, and integration needs. Then choose the plan that matches the way your support organization operates today.

Mini

Your support volume is just starting to grow

If you need to bring LINE, Facebook, and other conversations into one workspace and set up customer records, tickets, and knowledge management, Mini is a practical starting point.

Pro

Conversations are spread across channels

When your team needs role-based access, shared workflows, automation, and onboarding support, Pro gives growing support teams more structure.

Enterprise

You need automation and integrations

If your rollout depends on APIs, implementation support, AI Customer Service, or custom workflows, Enterprise is the right plan to review with a specialist.

Compare plans and features

Use this comparison to review seat limits, channel coverage, automation, and integration depth so procurement and operations teams can evaluate the right plan faster.

Usage Mini Pro Enterprise
Licenses Limit 2 6 Unlimited
Message Channel Limit 5 10 100
Automation 0 5 50
Webhook 0 5 50
Features Mini Pro Enterprise
Omnichannel
Chatbot
CRM
Ticket
Knowledge Base
Permissions
API

Add-ons for advanced operations

Expand into voice, marketing, and AI workflows while keeping customer conversations inside the same Customer Operations platform.

FIRST LINE credit illustration

Get more done with less manual work

Fancy Credits

Fancy Credits power AI features inside FIRST LINE, including AI writing, translation, and content generation. They help teams reduce repetitive work, speed up content creation, and keep people focused on higher-value customer operations.

$1 per credit
AI answer agent
AI image agent
AI writer
AI voice transcripts
AI service insights
FIRST LINE cloud phone extension illustration

Turn every call into trackable service data

Cloud Phone Extension

Bring phone support into FIRST LINE so teams can answer, place, record, assign, and review calls from one workspace. It works well for high-value accounts, complex cases, and service scenarios that still depend on real-time voice conversations.

$3,000 per agent / month
VoIP calling and receiving
Call recording and history
Automatic call distribution
Interactive voice response
Agent performance and call reports
Phone support dashboard
FIRST LINE marketing suite illustration

Turn support conversations into revenue opportunities

Marketing Suite

Connect support and revenue workflows in one platform. Teams can manage product information, use guided selling links, send coupons, and trigger automated follow-up so active conversations can move more smoothly toward conversion.

$4,500 per month
Product catalog management
Guided selling links
Coupon delivery
Bot-driven campaign flows
Automatic post replies
Performance reporting

Frequently asked questions

If you are evaluating AI Customer Service, Omnichannel Support, LINE support, or CRM integration, these questions can help narrow the scope before rollout.

How do I choose the right plan?
How do I choose the right plan?

Start with the number of agents, support channels, and whether you need permissions, automation, API connectivity, or onboarding support. Mini works well for teams centralizing support for the first time. Pro fits growing teams that need stronger collaboration and automation. Enterprise is best when integrations, larger deployments, or custom requirements are part of the rollout.

Does FIRST LINE support LINE and Omnichannel Support?
Does FIRST LINE support LINE and Omnichannel Support?

Yes. FIRST LINE supports LINE, Facebook, and other messaging channels. The plan comparison outlines channel-related capabilities, but the exact setup and supported volume should still be confirmed based on your rollout needs.

Do the plans include AI Customer Service and chatbot features?
Do the plans include AI Customer Service and chatbot features?

FIRST LINE includes chatbot automation, knowledge base workflows, ticketing, customer data management, and service automation. If you need a more advanced AI Agent setup, API integrations, or cross-system workflows, a consultation will help define the right configuration.

Can FIRST LINE support custom requirements or system integrations?
Can FIRST LINE support custom requirements or system integrations?

Yes. The Enterprise plan includes API integrations, implementation guidance, and optional custom features. The final scope depends on your existing systems, internal workflows, and rollout goals.

Can I request a demo before deciding on a plan?
Can I request a demo before deciding on a plan?

Yes. If you are still comparing plans, rollout timing, feature fit, or trial readiness, you can submit a demo request first and our team will help clarify the next step.

Will I pay more as my customer data grows?
Will I pay more as my customer data grows?

Basic plan pricing does not increase just because your customer data volume grows. Additional charges only apply when you activate paid add-ons such as STT voice quality review or SMS delivery. External channel fees still follow the pricing policies of those providers, including official LINE messaging fees.

Is FIRST LINE a fit for small and midsize businesses?
Is FIRST LINE a fit for small and midsize businesses?

Yes. FIRST LINE supports SMB teams that want to centralize customer conversations, keep customer records, manage ticket workflows, and expand into Omnichannel Support or automation over time. The best plan still depends on agent count, support volume, and rollout goals.

How secure is the data on FIRST LINE?
How secure is the data on FIRST LINE?

FIRST LINE uses SSL/TLS encryption and runs on Google Cloud Platform. Access controls, permission management, and baseline security monitoring help reduce the risk of data leakage and unauthorized access. Specific security, backup, permission, and compliance requirements should be reviewed during procurement.

Do you provide onboarding and setup guidance?
Do you provide onboarding and setup guidance?

Yes. The FIRST LINE team can help new customers with implementation setup, product onboarding, and practical workflow guidance so teams can launch faster with less operational friction.

Do you offer annual billing?
Do you offer annual billing?

Yes. Annual billing is available at a 15% discount. Final pricing and eligibility should be confirmed with our team.

Do you offer discounts for nonprofits or education?
Do you offer discounts for nonprofits or education?

Yes. FIRST LINE offers a 50% discount for eligible nonprofit organizations, students, and educators. Please contact our team to confirm qualification and application details.

Make your customer service shine

Everything you need is at your fingertips. The best way to understand FIRST LINE is to experience the product yourself. Contact us now for a free trial.

Talk to Sales
Make your customer service shine