Next-Generation Customer Service System

Efficient & Intelligent New Customer Communication Experience.

No matter if your customers come from LINE, Facebook, phone, or email, FIRST LINE consolidates all messages in one place. Paired with live chatbots and automation, it delivers a professional, high-efficiency support experience.

All Your Customers’ Favorite Channels—Unified in One Platform.

With FIRST LINE, you can manage and serve all your communication channels from one place, providing more comprehensive support for your customers. We are constantly integrating more applications to empower your business with endless possibilities.

Put on your headset and talk without limits.

No matter how diverse your communication channels are, phone calls remain an efficient and fast way to communicate. FIRST LINE has a built-in VoIP phone system—just open your browser to start receiving and making calls instantly.

Capture every message—barrier-free communication.

Integrate your customers’ favorite social messengers like LINE, Messenger, and Instagram. Agents can easily handle multiple customers at once, helping reduce wait times and improve customer experience.

Gmail is your customer service channel too.

Simply set up auto-forwarding in your email system to the mailbox provided by FIRST LINE. You can add multiple support mailboxes and quickly build a dedicated customer service system.

Significantly Boost Productivity with FIRST LINE.

Phone

VoIP phone system—just open your browser to answer or make calls instantly, with no additional hardware or device installation required.

Live Chat

Enable instant conversation with customers on your website by installing a live chat widget, making it easy for them to continue the conversation with you.

LINE

Nearly 91% of the population in Taiwan, about 17 million people, use LINE for messaging. With chatbot integration, your service is uninterrupted, providing a better experience for your customers.

Facebook Messenger

Facebook has 1.86 billion active users, making it the world’s largest social platform. Messenger is also the second most-used messaging app in Taiwan.

Instagram

With over 200 million business accounts, Instagram helps expand your business and audience through system integration.

Telegram has over 500 million users and is one of the top ten most downloaded apps globally—completely free to use.

Email

With simple forwarding settings, your emails can appear in FIRST LINE just like using familiar software, making it easy to get started.

WeChat

WeChat has nearly 1 billion active users and is the most popular instant messaging service in China, with 963 million monthly active users and 100 million overseas users.

SMS

SMS is one of the most widely used communication methods worldwide and can effectively and promptly deliver key information to all target customers compared to other messaging channels.

Skype

Skype Connect™ lets you answer Skype calls on your dedicated line and integrate Skype with your SIP or VoIP phone system, significantly reducing communication costs for businesses (additional hardware may be required).

Viber

Viber has reached 900 million global users and is particularly popular in Europe and Russian-speaking countries.

WhatsApp connects two billion people in over 180 countries, helping them stay in touch with family and friends worldwide.

Make Phones a Growth Accelerator, Not a Bottleneck.

Say Goodbye to Traditional PBX—Seamlessly Upgrade to Cloud Telephony.

Legacy PBX systems are bulky and hard to maintain, unable to meet modern business needs. With FIRST LINE’s cloud PBX, you can quickly deploy VoIP calls—no rewiring or hardware installation needed. Whether you’re opening new locations, working remotely, or running a distributed team, enjoy stable, uninterrupted calls anytime, anywhere, creating a highly efficient, low-maintenance customer contact experience.

24/7 Service
AI Transcription
Omnichannel Support
Automated Processes
Product Recommendation Links
AI-Powered Writing Assistance
LINE Rich Menu

24/7 Service
AI Transcription
Omnichannel Support
Automated Processes
Product Recommendation Links
AI-Powered Writing Assistance
LINE Rich Menu

Make Everything Simple.

No More Paper Forms or Excel Sheets.

Modern Customer Service Management

The competition in marketing and customer service is always a race against time. While Excel or paper notes seem cost-effective, in reality, they scatter information, making it hard to track and analyze.

FIRST LINE integrates multiple channels, streamlining customer service workflows and centralizing data for higher response efficiency and better team collaboration.

Moving from paper-based to digital automation is the first step towards a more efficient team.

A Truly Simple Customer Service Workspace Starts Here.

Helpdesk

Every customer service agent wants to focus on helping customers—not constantly switching interfaces or dealing with system issues.

FIRST LINE’s helpdesk consolidates phone, social media, email, and all other channels, simplifying complex workflows with a consistent operating logic for smoother communication.

One simple tool empowers your team to stay organized, no matter how many messages come in.

Your AI Assistant—Always on Standby.

AI Chatbot

Easily automate complex workflows with intuitive and efficient controls, saving manpower. Seamless integration with third-party tools enables powerful, comprehensive automation, solving bottlenecks from multiple systems. Whether collecting leads, sending coupons, or integrating knowledge bases to resolve customer issues—everything is at your fingertips.

View Details

Powerful—Yet Incredibly Simple.

Efficiency shouldn’t come from working yourself to exhaustion. FIRST LINE turns complex customer service and marketing processes into effortless daily operations. Integrate phone, social, and email messages, automate workflows and smart routing—freeing your team to focus on what matters most: service and growth.

Real-Time Recording

Automatically save every customer conversation, building a complete and traceable communication record for your business. Whether it’s handling complaints, clarifying disputes, or ensuring transaction security, call recordings are your strongest evidence. Beyond protection, you can convert high-quality call content into training materials for new hires, practical exercises, and customer service performance evaluations.

Analytics & Charts

Instantly view channel traffic, average call duration, average wait times, and more. Quickly grasp the situation for deeper analysis and optimal resource allocation.

Three-Way Calling

When an agent needs supervisor assistance or cannot handle an issue, they can directly invite a supervisor or team lead into the current call to help resolve the customer’s issue.

Coaching Mode

Supervisors can monitor calls and provide real-time whisper coaching to agents, helping them respond to and resolve issues.

Automatic Call Distribution

After IVR guidance, incoming calls are assigned to the most suitable agent based on different criteria and groups, achieving fair call workload distribution.

Multi-Chat Handling

Unique queue design enables agents to communicate with multiple customers simultaneously, greatly reducing wait times and enhancing your brand’s reputation.

From Overwhelmed to In Control—Discover Just a Few of the Powerful Features Designed for You.

Make your customer service shine

Everything you need is at your fingertips. The best way to understand FIRST LINE is to experience the product yourself. Contact us now for a free trial.

Talk to Sales