Making professional processes and service easier
The FIRST LINE team brings more than ten years of industry service experience, with a focus on planning and developing large enterprise projects across finance, insurance, and other well-known businesses. Through years of collaboration, we saw that many small and medium-sized businesses, merchants, and startups lacked a complete understanding of professional processes and service, or missed opportunities because initial setup costs were too high.
Early-stage businesses often rely on a single LINE Official Account, Facebook, Excel, and similar tools, and lose customers as a result. Many systems also sell core functions separately with unclear pricing, making the total rental cost too high and causing businesses to miss potential customers.
This made the need for FIRST LINE increasingly clear: a complete, straightforward solution that helps small and medium-sized businesses, merchants, and startups understand professional processes and service, meet early-stage challenges, and prevent customer loss.
Building closer business relationships
In January 2016, our team began a two-year initiative. After countless discussions and reviews, the FIRST LINE customer service and chatbot system was born.
In November 2018, we founded Acquire Tech Co., Ltd. to provide a cloud customer service system that any business can adopt. Organizations of any size or industry—and even individuals—can get started easily. We continue to develop and provide mainstream capabilities with the goal of lowering the barrier to customer service, making it simpler and easier to learn so businesses and individuals no longer feel confused or powerless.
Creating stronger connections and better service
Looking ahead, FIRST LINE will go beyond business communication to build closer connections among companies, teams, and customers. We focus on meeting customer needs, solving problems, and earning trust and support.
We understand the importance of successful relationships, so we pay attention to every detail and provide the best service we can. We believe FIRST LINE can make an important contribution to the software industry across Asia-Pacific.
Whether communicating with customers, understanding needs, or resolving concerns and problems, our goal is to exceed expectations and build lasting partnerships. Through FIRST LINE, businesses can achieve greater success across Asia-Pacific and grow with their customers.
Finally, we sincerely thank the businesses and professionals who supported the creation of FIRST LINE, as well as everyone who provided technical support.
