Acquire Tech Co., Ltd. Privacy Policy

Thank you for choosing our services and placing your trust in us. We are committed to protecting your personal data.

Welcome to the services provided by Acquire Tech Co., Ltd. (the “Company”). To protect your rights and provide a better user experience, please read this Privacy Policy (the “Policy”) before agreeing to use this website and related services. By using Company services after reviewing this Policy, you acknowledge that you have read, understood, and agreed to its contents.

V1.0 - 2023/04/12

Scope

This Policy applies to the FIRST LINE omnichannel service platform and the Company website (*.firstline.cc), together referred to as the “Company Services.” Links on this website may lead to other websites whose privacy policies differ from this Policy. This Policy does not apply to those websites, and you should review their privacy policies carefully.

Purpose, Categories, and Sources of Personal Data Collection

When you use Company Services, the purposes, categories, and sources of personal data collection are as follows:

Collection source	Company Service	Statutory specified purpose	Personal data collected	Statutory data category
Enterprise customers of the FIRST LINE omnichannel service platform *Note 1	FIRST LINE omnichannel service platform	040, 069, 077, 090, 091, 098, 129, 135, 136, 137, 152, 157, 181	Identification data, such as name, title, residential and work address, former address, home and mobile phone numbers, instant-messaging account, online-platform account, mailing and household-registration address, email address, identification number, business number, and license number. Personal characteristics, such as age, gender, date and place of birth, and nationality. Financial transaction data, such as payment amounts, payment methods, and transaction records. Unclassified data, such as dining feedback and letters, files, reports, or email that cannot otherwise be categorized.	C001 personal identifiers, C003 identifiers in government data, C011 personal description, C093 financial transactions, C132 unclassified data
The Company	FIRST LINE omnichannel service platform account registration, paid-plan upgrades, and two-factor authentication setup	152 advertising or commercial activity management	Data required to provide Company Services, including name, email address, telephone number, payment information, and mailing address	C001 personal identifiers
The Company	Website	090 consumer and customer management and services	040 marketing, including joint marketing by financial holding companies; 157 surveys, statistics, research, and analysis	148 online shopping and other ecommerce services Cookies	C132 unclassified data
			Joint marketing by financial holding companies; 157 surveys, statistics, research, and analysis; 148 online shopping and other ecommerce services

Note 1: “Enterprise customers” includes companies, business entities, government departments, and individuals. For data entered by enterprise customers of the FIRST LINE omnichannel service platform, the Company is the personal data processor and the enterprise customer is the personal data controller.

Period, Region, Recipients, and Methods of Personal Data Use

Period: Until you request that use stop or Company Services cease.

Region: Taiwan and any region reached by the system’s services, including regions outside Taiwan where the Company determines that using personal data is necessary for business purposes.

Recipients:

The Company, which processes and protects personal data according to the needs of enterprise customers using the FIRST LINE omnichannel service platform.
Enterprise customers, which use the FIRST LINE omnichannel service platform to manage data required for customer service, marketing, and sales.

Methods:

Providing Company Services
The Company handles all collected personal data in accordance with personal data protection laws, contracts, and this Policy.
Third-party disclosure and sharing
Unless one of the following circumstances applies or personal data protection law permits it, the Company will not proactively disclose or share with third parties personal data entered by enterprise customers into the FIRST LINE omnichannel service platform:
1. Cooperation with legal or judicial investigations or investigations conducted by government agencies under law or official duties.
2. The enterprise customer has consented and legal requirements are satisfied.
Disclosure and sharing of personal data collected directly by the Company
Unless supported by law or required by contract, the Company will not proactively disclose or share personal data it collects directly. Exceptions include, without limitation:
1. You have provided written consent.
2. Disclosure is expressly required by law.
3. Disclosure is required by law to prevent danger to your life, body, freedom, or property.
4. Cooperation with a government or academic research institution is necessary for statistics or academic research in the public interest, and the data has been processed so that a specific person cannot be identified from the manner of disclosure.
5. You violate the terms of service, may harm or obstruct another user’s rights, or may cause harm to any person, and disclosure is necessary to identify or contact you or take legal action.
6. Disclosure benefits your rights and interests.
Use of Cookies
To improve user experience, Company websites may use cookies, including records of the IP address of your connected device, duration of use, browser, pages viewed, and clicks. These records support website analysis and information collection so that the Company can provide services better suited to individual needs, and are used only for internal analysis and research. You can disable cookie tracking in your browser settings, but doing so may restrict your use of Company websites or participation in activities.

Responsibility for Personal Data Not Collected Directly by the Company

You warrant that, where data entered into or stored in Company Services involves a third party’s personal data, it has been collected, processed, and used in accordance with applicable personal data law. If a violation causes loss to the Company, its operator or personnel, or another third party, you are responsible for compensation.

Data Protection

The Company will use reasonable technical measures to protect your personal data. Website hosts use firewalls, information security equipment, and necessary safeguards to prevent theft, alteration, damage, loss, or disclosure. Only authorized personnel may access personal data, and all relevant personnel are subject to confidentiality obligations and applicable legal consequences for violations. Where services are outsourced, the Company also requires the service provider to maintain confidentiality and takes necessary measures to confirm compliance.

User Safeguards

Protect your data and do not provide personal data, accounts, passwords, or similar information to others without good reason. Use this website and related services through a secure or encrypted network, sign out after use, and close the browser window and clear browsing history when using a public or shared computer to prevent unauthorized access to information you entered.

Misuse of an Account or Password

If you learn that an account, password, or other personal data has been stolen or misused, notify customer service as soon as possible. The Company may suspend processing and subsequent use of transactions associated with that account and discuss next steps with you. These measures do not constitute a promise or implication that the Company assumes any form of compensation or liability to the user.

Your Rights

Where the Company directly collects, processes, and uses personal data in connection with Company Services, you may contact the Company to exercise the following rights:

Inquire about or request access to the data.
Request a copy.
Supplement or correct the data.
Request that collection, processing, or use stop.
Request deletion.
Opt out of marketing.

Exercise of these rights is subject to the following:

The Company may charge necessary costs as permitted by law.
If exercising your rights prevents Company Services from operating, the Company may decline to provide those services to you.
The Company may reject a request that does not comply with law or application procedures, is submitted by an unauthorized person, concerns data subject to a legal retention obligation, or is otherwise restricted by law.
You agree that the Company may revise rules governing the exercise of these rights and notify you of a summary and designated webpage orally, in writing, by telephone, text message, email, fax, electronic document, office or website announcement, or any other method sufficient to make the revisions known or understandable, including providing access to a website that discloses the revised rules.

Changes to this Privacy Policy

The Company may revise and update its user terms and privacy policy as needed and publish the changes on this website. You are responsible for reviewing the latest version to protect the security of your use of Company Services and your related rights. If you disagree with a revision or update, promptly terminate the services with the Company. Continued use of this website and related services constitutes acceptance of the revision or update. Contact service personnel immediately if any part of the above or this website is unclear or if you have comments.

Email: info@firstline.cc.