70%
Support Costs Come from Labor
The largest cost in customer support operations usually comes from staffing. AI helps each agent handle more service capacity.
AI Customer Service Chatbot
Resolve. Convert. Grow.
An intuitive, powerful no-code platform that lets you quickly build a dedicated business chatbot, automate common support questions, and handle more conversations.
Build enterprise chatbots without code
Easy-to-Use Interface
An intuitive visual operation interface means you need no coding skills. Instantly build support, marketing, and other scenarios, design diverse workflows, and quickly meet any need.
Over 40 Chatbot Features
A rich variety of chatbot functions—over 40 features including triggers, actions, and conditions. Use carousel, image carousel, image maps, and more to easily create diverse interaction scripts.
Omnichannel Management & Traffic Routing
Easily apply the same chatbot workflow to over 10 different channels—including LINE, Facebook, Instagram, and more—for unified cross-platform management. No matter where your business is, chatbots provide efficient management.
Boost Engagement & Conversion
Leverage chatbots for creative interactions—from tagging and segmentation to sending coupons. These functions not only enhance customer engagement but also help you target the right audience to achieve your marketing goals.
Interaction Hotspot Analytics
Analyze interaction hotspots across chatbot flows to quickly identify key steps and potential drop-off points. Use these insights to refine conversations, improve message relevance and user experience, and increase campaign engagement and conversions.
Automation That Connects Your Ecosystem
Use built-in integrations and the developer REST API to connect popular third-party platforms and build automated workflows. Integrate tools you already use, such as Google Sheets and Zapier, to improve efficiency and keep systems in sync.
API and Webhook
24/7 Support
Custom Answers and Full Control
Any Language, Any Time, Anywhere
Improve service and operations with AI automation
Building a chatbot has never been easier. Quickly set up dialogue flows for any scenario with a visual, intuitive interface. Automatically send store locations, business hours, or offers, or segment customers for targeted broadcasts that make every interaction more relevant.
Even more possibilities:
80%
Higher Case Handling Efficiency
AI assists with knowledge base lookup, reply generation, and summaries, greatly shortening handling time.
3x
Service Scalability
Support more customers and service demand without increasing headcount at the same rate.
Automatically Reply to Every Message
Zero-delay, always-on interaction!
AI chatbots instantly respond to messages, emojis, and tags, letting you interact with customers faster and create a seamless brand experience. Never miss a business opportunity—turn every conversation into a conversion.
Scale service with AI and drive business outcomes
Fast and Accurate
Integrated with the latest LLM models, handling various questions more efficiently and accurately with real-time answers. Save labor and time while increasing efficiency and customer satisfaction.
Safe & Trustworthy Answers
Built-in multi-level protection ensures answers are based only on your provided knowledge base and product catalogs. Replies are generated from reliable sources for accuracy and trustworthiness.
Custom AI Agent
Automate summaries and conversation organization. With a single instruction, turn lengthy support records into key details: purchased model, issue description, attempted solutions, and follow-up needs. Teams can grasp the full picture quickly and avoid duplicated work.
Answer AI Agent
Combine knowledge retrieval with real-time support. Automatically search product catalogs and knowledge bases to answer customer questions accurately while filtering inappropriate content and protecting your brand. For example, when a customer asks, "Which stores are in Taipei?", the agent can respond instantly.
Seamless Human Handoff
For complex questions, set triggers or conditions (e.g., specific keywords) to automatically transfer users to a live agent for the best service experience.
Integrate All Flows and Journeys
Easily connect with other bots, triggers, conditions, and rules to build powerful no-code automation for customers and teams—all in one place for simple management and configuration.
Measurable results across industries
Improve efficiency and conversions by seamlessly integrating chatbots into your workflows as the first point of customer communication.
※ Data is compiled by FIRST LINE Lab or provided by selected partners. Results may vary by industry and use case.55%
Shorter average wait time
Retail
Integrate a LINE Official Account with a CRM so the LINE chatbot can automatically handle order inquiries and returns, and use a member data API to recommend products. The result: average wait times fell by 55% and conversions improved significantly.
36%
Higher appointment completion
Healthcare
Pair a knowledge base with an AI Agent to answer registration questions and common medical inquiries automatically. Appointment completion increased by 36%, while front-desk workload decreased significantly.
42%
Lower support workload
Finance & Insurance
Combine an identity verification API with real-time responses so customers can check balances, policy details, and claim status through the chatbot. A built-in knowledge base handles common insurance questions, reducing support workload by 42%.
3x
Travel consultation efficiency
Travel & Tourism
Connect travel product catalogs and booking APIs so an AI Agent can understand traveler questions and instantly recommend attractions, hotels, and itineraries. With sales links from travel specialists, consultation efficiency tripled and the user experience improved significantly.
2x
Donation inquiry call volume
Non-Profit Organizations
Integrate chatbot APIs to support volunteer registration and event updates. Automated answers to common questions reduce manual processing time. Donation inquiry call volume doubled, while community engagement improved significantly.
28%
Higher booking completion
Hospitality
Use an API to integrate room data into the product catalog, allowing the chatbot to provide real-time availability, pricing, and check-in information. Guests can complete inquiries and reservations directly, increasing booking completion by 28%.
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During the Double 11 campaign, FIRST LINE handled more than 80% of our common inquiries, so our support team could stay focused on high-value order issues. Overall working hours dropped by 30%. Alex - Customer Operations Manager -
After choosing FIRST LINE, we not only saved significant development costs, but also reached and supported people in need through social media much more quickly. Hsuan-Chia Chen - International Lifeline Taiwan -
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Our team has used this CRM system for years. It is intuitive, simple to operate, and easy for new support staff to learn quickly. Looking up, replying to, and recording customer information all feel smooth, and our overall efficiency improved a lot. If you want a system that is powerful without being complicated, this is well worth trying. Blanche - CMONEY Customer Success - It supports omnichannel integrations with a clean and intuitive backend. The chatbot flow builder is flexible and powerful, making it easy to create tailored conversation experiences. Combined with large language model AI, it enables smarter and more natural customer interactions. Even non-technical teams can get started easily, with 24/7 uninterrupted service and low maintenance overhead.
IT Manager - U-Lian Health Services -
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We used to receive hundreds of calls every day about service procedures. After introducing FIRST LINE, those questions were fully handled by the bot, reducing pressure on frontline staff while improving the public experience. Pei-Lin Chien - Administrative Information Team -
We handle a steady stream of property inquiries every day. After implementing FIRST LINE, initial information requests could be answered automatically, which reduced the workload for our sales team. Chia-Yi Lin - Real Estate Sales Supervisor -
- Our students often ask repeated questions on LINE about schedules, pickup steps, and payment methods. After introducing FIRST LINE, those questions became almost fully automated, allowing teaching assistants to focus on high-touch learning support and significantly improving the overall learning experience.
Yu-Ting Huang - Course Operations -
We were originally concerned the system might not be flexible enough, but the FIRST LINE rollout was very smooth. The team helped us tailor workflows and standard conversation content, covered many highly repetitive service scenarios, and saved manpower costs. Tina Chen - Digital Brand Consultant -
- During the Double 11 campaign, FIRST LINE handled more than 80% of our common inquiries, so our support team could stay focused on high-value order issues. Overall working hours dropped by 30%.
Alex - Customer Operations Manager - After choosing FIRST LINE, we not only saved significant development costs, but also reached and supported people in need through social media much more quickly.
Hsuan-Chia Chen - International Lifeline Taiwan -
- Our team has used this CRM system for years. It is intuitive, simple to operate, and easy for new support staff to learn quickly. Looking up, replying to, and recording customer information all feel smooth, and our overall efficiency improved a lot. If you want a system that is powerful without being complicated, this is well worth trying.
Blanche - CMONEY Customer Success - It supports omnichannel integrations with a clean and intuitive backend. The chatbot flow builder is flexible and powerful, making it easy to create tailored conversation experiences. Combined with large language model AI, it enables smarter and more natural customer interactions. Even non-technical teams can get started easily, with 24/7 uninterrupted service and low maintenance overhead.
IT Manager - U-Lian Health Services -
- We used to receive hundreds of calls every day about service procedures. After introducing FIRST LINE, those questions were fully handled by the bot, reducing pressure on frontline staff while improving the public experience.
Pei-Lin Chien - Administrative Information Team - We handle a steady stream of property inquiries every day. After implementing FIRST LINE, initial information requests could be answered automatically, which reduced the workload for our sales team.
Chia-Yi Lin - Real Estate Sales Supervisor -
- Our students often ask repeated questions on LINE about schedules, pickup steps, and payment methods. After introducing FIRST LINE, those questions became almost fully automated, allowing teaching assistants to focus on high-touch learning support and significantly improving the overall learning experience.
Yu-Ting Huang - Course Operations - We were originally concerned the system might not be flexible enough, but the FIRST LINE rollout was very smooth. The team helped us tailor workflows and standard conversation content, covered many highly repetitive service scenarios, and saved manpower costs.
Tina Chen - Digital Brand Consultant -
Combine live chat with AI for a smarter, more personalized experience.
Conversation Flow
Quickly guide customers through scenarios using a no-code interface based on conversation context.
Knowledge Base Integration
Integrate knowledge base articles to directly search and reply to customers with article content.
Carousel Messages
Send multiple cards in a horizontally scrollable carousel within a single chat window.
Domain Restriction
Configure a trusted domain list for FIRST LINE—live chat will only appear on these domains.
Social Media Integration
Supports not only FIRST LINE live chat but also platforms like LINE, Facebook Messenger, Telegram, and more.
Quick Reply Options
Send up to 13 quick buttons at once; they disappear after being clicked or after any reply, guiding conversations efficiently.
Frequently asked questions
What questions can an AI customer service chatbot handle?
It is ideal for repetitive questions about business hours, orders, campaigns, products, and appointments. Complex cases can be transferred to a live agent for flexible support.
Does the FIRST LINE chatbot platform require coding?
No. FIRST LINE provides a no-code visual flow builder that anyone can use to create conversation logic, configure triggers, and connect actions.
Which messaging channels can the chatbot connect to?
The platform supports more than 10 channels, including LINE, Facebook Messenger, Instagram, Telegram, and web live chat. The same conversation flow and customer journey can be deployed across them all.
Can the chatbot integrate with internal knowledge bases and systems?
Yes. Knowledge base integration, REST APIs, and webhooks let the chatbot retrieve and reply with current information from internal company documents.
Does it support seamless handoff to live agents?
Yes. Configure conditions or keyword detection rules so the chatbot automatically transfers complex cases to a live agent, improving the customer experience.
Can AI model answers be trusted?
Built-in multilayer safeguards can restrict AI answers to uploaded knowledge bases or product documents, helping keep information accurate and traceable.
Which industries is this system suitable for?
FIRST LINE chatbots are widely used in retail, healthcare, insurance, travel, hospitality, and nonprofit organizations to reduce support costs, strengthen marketing engagement, and improve conversions.
Can the system operate 24/7?
Yes. Build conversation flows that operate around the clock and serve customers instantly without requiring live agents to remain on duty.
Make your customer service shine
Everything you need is at your fingertips. The best way to understand FIRST LINE is to experience the product yourself. Contact us now for a free trial.
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