Support, Marketing, Chatbot — experience the future of customer engagement.
Unify team collaboration, customer conversations, data insights, and knowledge management in one place. Manage every customer journey with AI, chatbots, and automation to drive conversion and fuel growth.
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Everything you need is here.
What can we help you do?
Easier Service Management
Integrates multiple channels including LINE, Facebook, and live chat, allowing you to efficiently provide customer support and sales services.
AI Chatbot Follow-ups
A graphical interface that makes it easy to build custom chatbot workflows to answer FAQs or provide key information.
Keep Teams Synchronized
Helps business teams manage internal workflows and collaborative tasks effectively, with a clear grasp of communications among customer support, team, and clients.
Knowledge Everywhere
Collect and integrate internal and external knowledge, enabling support agents to quickly access accurate information and respond professionally.
Reports & Dashboards
Gain insights and improve team and bot efficiency through rich analytics.
超過百家企業信賴使用我們的解決方案。
我們與亞太地區的各領域企業攜手合作，致力於為客戶關係打造良好體驗。同時，我們也與他們合作中學習，發掘各產業的潛力，以提供更多實用的功能。
After choosing FIRST LINE, we not only saved on high development costs but also quickly reached and supported those in need via social media.
Chen Hsuan-Chia - Lifeline TaiwanProduct Highlights
Customer Service System
All messages in one place for easier customer management.
No more switching between platforms. All customer interactions converge here. Centralized messages from phone, web chat, LINE OA, Facebook Messenger, Instagram, and more.
The Most Capable and Flexible Employee
Bring your customer service, marketing, and operations into the AI automation era.
The FIRST LINE chatbot can handle customer queries 24/7, reducing agent workload. From FAQs to lead engagement and marketing tasks, it boosts efficiency so you can focus on what truly matters.
Always-on assistant
Available around the clock, chatbots respond instantly to FAQs, reducing workload and ensuring customers always get answers.
AI intelligent dialogue
Powered by advanced language models to enhance semantic understanding and reply quality for more human-like, smart interactions.
No-code flow builder
Design chatbot flows with a graphical interface—no coding needed. Automate tasks like booking, pricing, and support.
Customer Relationship Management System
Segment precisely, know your customers better than they know themselves.
Gain deep insights into customer data and perform smart, automated, and precise actions for faster and friendlier service and marketing.
Tickets, Tasks, and Events
Simplified and clear—keep your team aligned.
Organize tasks by category, priority, and due date. Track and resolve service issues across departments with ease, boosting collaboration and efficiency.
Successfully supported hundreds of businesses and startups
in adopting digital transformation for customer service
We’ve helped numerous SMEs implement digital customer support transformation via FIRST LINE, including chatbot flow design and VoIP integration, significantly boosting efficiency and satisfaction for a modern customer service experience.
More outstanding features to empower your business.
No matter if you're an SME or a general merchant, we can help you build a professional customer service center. We're committed to developing world-class features and co-evolving with our users. Most importantly, we guarantee that the majority of these features are free—no hidden costs.
Custom Fields
Highly flexible expansion. No matter your company size or industry, you can expand the data structure by simply setting up custom field components in the system.
Product Catalog
Manage all products or services you promote or sell, so you can reach more customers and showcase the right products to the right audience.
Dashboard
Quickly view service volume, performance, and support analysis. Helps teams and organizations measure operational efficiency and optimize workflows.
Permission Groups
Multiple roles and permissions to control access to specific FIRST LINE functions. Easily assign roles to fit your company structure and workflow.
Event Responses
Automatically reply with preset messages when a specific event is triggered, freeing support agents from repetitive tasks.
API & Webhooks
Offers various APIs and Webhooks to easily integrate with third-party services.
Everything you need is at your fingertips. The best way to understand FIRST LINE is to experience the product yourself. Contact us now for a free trial.
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