Support, Marketing, Chatbots — Experience the Future of Customer Engagement.
Unify team collaboration, customer conversations, data insights, and knowledge management in one place. Manage each customer journey with AI and automation for growth and better conversion.
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Top Companies Partner with Us.
We collaborate with companies across various industries in the Asia-Pacific region, working together to create better customer experiences. We also learn from these partnerships to discover the potential of each industry, allowing us to provide more useful features.
After choosing FIRST LINE, we not only saved on high development costs, but also quickly reached and supported those in need via social media.


Customer Service System
All Messages in One Place, Easier Customer Management.
No more juggling across platforms. All customer interactions are unified here. Combine calls, web chat, and major social media like LINE OA, Messenger, and Instagram—all in one place.

The Most Capable & Flexible Employee
Automate Your Customer Service, Marketing, and Operations with AI.
FIRST LINE chatbot offers real-time support, 24/7 automation, and reduced agent load. Handle FAQs, lead engagement, and marketing with improved service efficiency.

24/7 Assistant
Chatbots run 24/7, answering common questions and relieving pressure on human agents while providing continuous customer care.

AI Smart Dialog
Boost semantic understanding and response quality with large language models for a more human-like experience.

Effortless Dialog Building
Use a visual interface to build complex logic and automate tasks like scheduling, quoting, and customer support—without coding.

CRM System
Segmented Insights, Know Your Customers Better Than They Do.
Get deep insights into customer data and use it for smarter, faster decision-making to deliver efficient, friendly service and marketing.

Tickets, Tasks, Events
Simplified & Clear—Stronger Team Collaboration.
Organize tasks by category, priority, and date to stay on top of service issues. Enables smooth cross-department collaboration and improved team productivity.
More Powerful Features, Built for Greater Success.
No matter if you're an SME or local business, we help you build a professional support center to stand out. We're committed to developing global-standard features with a user-first philosophy. Best of all, most features are available for free—no extra charges.
Custom Fields

Product Catalog


Dashboard

Permission Groups

Event Responses

API & Webhooks
Everything you need is at your fingertips. The best way to understand FIRST LINE is to experience the product yourself. Contact us now for a free trial.
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