Support, Marketing, Chatbots — Experience the Future of Customer Engagement.

Unify team collaboration, customer conversations, data insights, and knowledge management in one place. Manage each customer journey with AI and automation for growth and better conversion.

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Everything You Need Is Right Here.

How Can We Help You?

Easier Service Management

Integrates multiple channels including LINE, Facebook, and live chat to help you efficiently provide customer support and sales services.

AI Chatbot Follow-up

Use a visual interface to easily build chatbot workflows that answer common questions or deliver key information.

Keep Teams Synchronized

Helps business teams coordinate internal workflows, manage shared tasks, and stay clear on communication between support, team, and customer.

Knowledge Everywhere

Collect and organize internal and external knowledge so support agents can quickly find accurate information and respond professionally.

Reports & Dashboards

Leverage rich analytics to understand and improve the performance of your team and bots.

Improve Customer Satisfaction

Stop Switching Between Tools

Enhance Automation Efficiency

No Coding or Engineering Required

Top Companies Partner with Us.

We collaborate with companies across various industries in the Asia-Pacific region, working together to create better customer experiences. We also learn from these partnerships to discover the potential of each industry, allowing us to provide more useful features.

After choosing FIRST LINE, we not only saved on high development costs, but also quickly reached and supported those in need via social media.

Customer Service System

All Messages in One Place, Easier Customer Management.

No more juggling across platforms. All customer interactions are unified here. Combine calls, web chat, and major social media like LINE OA, Messenger, and Instagram—all in one place.

Explore the Enterprise-Grade Platform

The Most Capable & Flexible Employee

Automate Your Customer Service, Marketing, and Operations with AI.

FIRST LINE chatbot offers real-time support, 24/7 automation, and reduced agent load. Handle FAQs, lead engagement, and marketing with improved service efficiency.

Learn More Applications

24/7 Assistant

Chatbots run 24/7, answering common questions and relieving pressure on human agents while providing continuous customer care.

AI Smart Dialog

Boost semantic understanding and response quality with large language models for a more human-like experience.

Effortless Dialog Building

Use a visual interface to build complex logic and automate tasks like scheduling, quoting, and customer support—without coding.

CRM System

Segmented Insights, Know Your Customers Better Than They Do.

Get deep insights into customer data and use it for smarter, faster decision-making to deliver efficient, friendly service and marketing.

Learn How to Build Strong Relationships

Tickets, Tasks, Events

Simplified & Clear—Stronger Team Collaboration.

Organize tasks by category, priority, and date to stay on top of service issues. Enables smooth cross-department collaboration and improved team productivity.

Understand Ticketing System

More Powerful Features, Built for Greater Success.

No matter if you're an SME or local business, we help you build a professional support center to stand out. We're committed to developing global-standard features with a user-first philosophy. Best of all, most features are available for free—no extra charges.

Custom Fields

Highly flexible extension capabilities—regardless of company size or industry—expand your data structure with custom components.

Product Catalog

Manage all products or services you promote or sell, and display the right ones to the right customers.

Dashboard

Instantly view service volumes, performance, and other metrics to measure and improve operational efficiency.

Permission Groups

Multiple roles and permissions control access to specific features. Quickly and easily define roles that match your organizational structure.

Event Responses

Automatically respond with custom messages when specific events occur, saving agents from repetitive tasks.

API & Webhooks

Offers various APIs and webhook scripts to easily integrate with third-party services.

Over 52 advanced features—and counting.

Make your customer service shine

Everything you need is at your fingertips. The best way to understand FIRST LINE is to experience the product yourself. Contact us now for a free trial.

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