Support, Marketing, Sales — Experience the future of customer engagement.

Unify team collaboration, customer conversations, data insights, and knowledge management — all in one place. Powered by AI, chatbots, and automation, streamline every customer journey to boost conversions and accelerate growth.

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Everything you need, right here.

How can we help you?

Easier Service Management

Integrate multiple channels, including LINE, Facebook, and live chat, enabling you to efficiently provide customer support and sales services.

Chatbot for Follow-ups and Marketing

With a graphical interface, you can easily create your own chatbot to answer frequently asked questions or provide key information.

Keeping the Team in Sync

Helps business teams smoothly manage internal processes and effectively manage shared tasks, ensuring clear communication between customer service, the team, and customers.

Knowledge Everywhere

Collect and integrate internal and external knowledge, enabling customer service representatives to quickly access the right information and provide professional responses.

Reports and Dashboards

Gain insights and improve team and bot efficiency through comprehensive data analysis.

Increase Customer Satisfaction

Stop Switching Between Different Tools

Increase Customer Satisfaction

No Engineering or Programming Background Needed

Top Companies Partner with Us.

We collaborate with companies across various industries in the Asia-Pacific region, working together to create better customer experiences. We also learn from these partnerships to discover the potential of each industry, allowing us to provide more useful features.

“After choosing FIRST LINE, not only did we save on high development costs, but we were also able to quickly reach and assist those in need through social media.”

Chen Xuanjia

Lifeline International Taiwan Chapter

Customer Service System

All messages in one place, making customer management easier.

No more switching between platforms. All customer interactions are centralized here. Combine phone calls, web chat, and mainstream social media like LINE OA, Facebook Messenger, and Instagram in one place for all customer interactions.

Learn more about our platform

The Most Capable and Flexible Employee

Propel your business strategy into the automation era.

Designed for real-time responses and 24/7 support. Let the chatbot become your all-around assistant, whether it’s answering common questions or engaging in goal-oriented marketing interactions, greatly improving work efficiency and simplifying your business processes.

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Customer Relationship Management System

Targeted segmentation, knowing your customers better than they know themselves.

Deeply understand customer information and analyze this data to make smarter, automated, and precise decisions, providing the fastest and friendliest service and marketing to your customers.

Learn how to maintain good customer relationships

Tickets, To-dos, and Events

Simplifying complexity, keeping things organized, bringing the team together.

To-do items are organized by category, priority, and date, keeping things in order, helping you track, support, and resolve service issues more easily across departments, fostering smoother communication and boosting team efficiency.

Learn how ticketing works

Knowledge Base

Instant solutions for complex problems, empowering the team.

Your team can develop its own knowledge base, gathering and accumulating collective knowledge, turning knowledge into power to respond to and support customer requests more efficiently.

Learn how the knowledge base can help you

More powerful features, designed to do more.

No matter if you are a small or medium business or a regular merchant, we can help you build a professional customer service center that makes your business stand out. We are always focused on developing new global-standard features, partnering with users to progress, and always keeping a people-first philosophy at heart. Most importantly, we guarantee that the majority of features are provided for free, with no additional cost to you.

Custom Fields

Highly flexible expansion features allow you to expand your data structure by simply configuring custom fields in the system, regardless of your company size or industry.

Product Catalog

Manage all products or services you are promoting or selling. This not only allows you to showcase products or services to more customers but also lets you present the right products to the right customers.

Dashboards

Get a clear view of service volumes, performance, and other support analysis. It helps teams and organizations measure operational efficiency and improve workflows.

Permission Groups

Multiple roles and permissions control access to specific features in FIRST LINE. This allows you to quickly and conveniently define role assignments suitable for your company structure and workflows.

Event Replies

Automatically respond with custom messages when specified events are triggered, freeing customer service staff from repetitive tasks so they can focus on serving customers.

API and Webhooks

Offers various APIs and Webhooks scripts, making it easy to integrate with third-party services.

More than 52 advanced features and counting.

Make your customer service shine

Everything you need is at your fingertips. The best way to understand FIRST LINE is to experience the product yourself. Contact us now for a free trial.

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